Booking Terms and Conditions
You will be very welcome guests of Roger Pot and we hope that you will enjoy, as we do, the glorious peace and tranquillity of the Yorkshire Dales Garsdale Valley. Our Terms and Conditions are to protect us and you, the guest and your party, so please read and adhere to them. By paying your deposit, you are agreeing to the terms set out below:
ARRIVAL AND DEPARTURE
The earliest time of arrival is 4pm and the latest time for departure is 10am. Although we try to be as flexible as we can, this time is required to clean and service the accommodation.
GUEST OBLIGATIONS
The supervision of children, dogs and any adults requiring care remains your responsibility at all times.
Please leave the property in a tidy condition and let us know about any breakages as soon as you can so that we can try to replace them before next arrivals. Any articles damaged or broken beyond normal wear and tear must be paid for. We reserve the right to levy a cleaning charge should the condition of the property make this necessary.
Do not allow the property to be occupied by more than the maximum number of persons stated in the booking. We count children over 2 in the numbers. We are not insured for excess numbers
Please ensure you take all due care in the house and surrounding land and be responsible for your own safety at all times.
Dogs must not be left unattended in Roger Pot at any time. They should be flea treated & wormed prior to arrival and kept under control in our grounds at all times.
Smoking and vaping is not permitted in any part of the accommodation and the guest and any member of your party agrees not to smoke or vape inside the Accommodation.
RIGHT OF ENTRY
The owner requires reasonable access to the property during your stay if it is deemed necessary; and in an emergency this may be without notice.
OUR LIABILITY
We, the owners shall not be liable to you or any members of your party for any loss or damage to person or property howsoever caused.
COMPLAINTS AND CONCERNS
Please make us aware of any complaints or concerns as soon as is reasonably possible in order to give us a chance to rectify the situation. In every case a complaint must be notified before departure. We cannot accept complaints notified after departure.
All reasonable efforts have been made to ensure that descriptions given to you in relation to the Roger Pot are accurate. You acknowledge that minor differences may arise between photographs, descriptions and illustrations and the actual property. If you have any specific requirement you are advised to confirm that requirement with us prior to booking.
RIGHT TO REFUSE
We may, at our discretion, refuse any booking.
If in our opinion any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be cancelled and we may repossess the property immediately. You will remain liable for the whole cost of hire and no refund shall be due.
General Data Protection Regulation 2016
We are not a company but we confirm that all personal and other information and details collected by ourselves in the course of taking your booking will not be disclosed to any third party. If you wish to be removed from our marketing/ emailing lists, please let us know